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At Bijin Care JP, we strive to deliver your purchases quickly and safely, but once the package leaves our office with the courier, we are not liable for any lost, delayed, or damaged shipments.

International shipments may be subject to customs duties, import taxes, or additional fees by the destination country. Any customs charges are the responsibility of the recipient.

After your order is shipped, you will receive a tracking number to follow the progress of your delivery. You can track your items using the following links:

(DHL) https://www.dhl.com/jp-en/home/tracking.html

Authenticity Warranty: All items are covered by a 1-year authenticity warranty. After this period, we will no longer accept any authenticity-related claims.

Other Claims: Any claims not related to authenticity (such as damage, defects, or incorrect items) must be reported within 7 days of receiving your order. Claims made after this timeframe will not be accepted or processed.