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Terms and Conditions

These Terms and Conditions govern your use of our website and the purchase of preloved luxury items. By accessing and using our site, you agree to be bound by these terms.

Product Authenticity and Condition

All items are authenticated and described to the best of our knowledge. Preloved items may show signs of previous use consistent with their age and condition rating. We provide detailed photographs and condition descriptions for each product. Buyers are responsible for reviewing all product information before purchase.

Intellectual Property

All content on our website, including images, text, and design, is our property or licensed to us. Unauthorized reproduction or use is prohibited.

Changes to Terms

We may update these Terms and Conditions at any time.

Contact Us

For questions regarding these terms, please contact our customer service team through the contact page.

At Bijin Care JP, we strive to deliver your purchases quickly and safely, but once the package leaves our office with the courier, we are not liable for any lost, delayed, or damaged shipments.

International shipments may be subject to customs duties, import taxes, or additional fees by the destination country. Any customs charges are the responsibility of the recipient.

After your order is shipped, you will receive a tracking number to follow the progress of your delivery. You can track your items using the following links:

(DHL) https://www.dhl.com/jp-en/home/tracking.html

https://www.lbcexpress.com/

We offer a 7-day return policy

You have 7 days after receiving your item to request a return if the sign of used or flaws is not as described. 

100% Authenticity Guarantee

All items come with a 1-year warranty on authenticity for your peace of mind.To be eligible for a return, your item must be in the same condition that you received it, You’ll also need the proof of evidence either from third party authentication service.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bijincarejp@gmail.com.

Authenticity Warranty

All items are covered by a 1-year authenticity warranty. After this period, we will no longer accept any authenticity-related claims.

Other Claims

Any claims not related to authenticity (such as damage, defects, or incorrect items) must be reported within 7 days of receiving your order. Claims made after this timeframe will not be accepted or processed.

How do you authenticate your products?

Every pre-loved item undergoes rigorous authentication by our expert team. We verify serial numbers, materials, stitching, hardware, and overall condition against brand specifications to ensure complete authenticity.

Are your items guaranteed authentic?

Yes. We stand behind the authenticity of every product we sell. If an item is found to be counterfeit, we will provide a full refund under our refund policy procedure.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary by location. All international orders include tracking for peace of mind.

Can I request a specific item?

Absolutely. Contact our team with details about the item you're seeking, and we'll search our network of suppliers and notify you when it becomes available.